Break the mold:
Customer Experience for the bold.

WHAT WE ARE

For companies ready to break the mold, we are your go-to CX studio, redefining Customer Care for the bold and the daring.

We are dedicated to helping you turn your customers into ambassadors via a user-centric approach to create unforgettable experiences.

WHAT WE DO

We make your customer support your secret weapon.

Customer experience goes beyond your product, it's about every interaction with your brand. That’s why it’s key to your growth and retention. Think of customer support as an investment, not a cost. Companies that double down on it build a stronger brand image and earn fierce customer loyalty.

At Eliostar we are all about teaming up to create a top-notch customer experience together. We mix insight with creativity, using an out-of-the-box approach to solve problems and come up with original solutions. We push boundaries to discover disruptive ideas and bring you the best. We are your partner, fully aligned with your goals and dedicated to your success.

  • First, we will do a thorough assessment and analysis of your current customer service practices. That means digging into data, gathering feedback from your customers and team, and checking out your existing processes and systems. This way, we can pinpoint what's working, what's not, and where we can make some killer improvements.

  • Based on the assessment results, we will craft strategic plans tailored to your specific needs and goals. This could mean implementing new tech, refining your communication channels, or redesigning your support workflows. The aim is to create a roadmap that matches your objectives and boosts the overall customer experience.

  • Once the strategy is set, we team up with your crew to roll out the changes. This might mean coordinating with different departments, training staff on new processes or tools, and overseeing the tech deployments. We make sure everything goes smoothly, keeping disruptions to a minimum while maximizing the impact of the improvements.

  • This is all about keeping tabs on how well the new strategies and changes are working. After implementing the tweaks, we will track key metrics and gather feedback to ensure everything is hitting the mark. This involves reviewing data, checking in with your team, and making adjustments as needed. The goal is to ensure the changes are delivering the desired impact, optimizing the customer experience, and driving ongoing improvement.

  • On top of rolling out structural changes, We can also offer training for your customer support team. These sessions are designed to sharpen customer service skills, improve communication, and build a user-centric mindset.

  • We will set up regular feedback loops, gather insights from both customers and your team, and run periodic reviews of your customer service processes. By driving innovation and adaptability, We will help you stay agile and responsive to shifting customer needs and market trends.

Ready to be bold and shake up your customer experience?
Drop us a line and let’s get started!

WHO WE ARE

ELIOSTAR - photo of the CEO - customer support expert

FLORENT RASTOILE, Founder

With over nine years diving deep into Customer Relationship, he is all in on helping SaaS companies (B2B/B2C) elevate their Customer Care and Experience. He is passionate about making things run smoother with savvy process tweaks and cutting-edge AI automation.

Before jumping into consulting and creating Eliostar, he built and managed the support department at OSOM.finance, turning it into a powerhouse of efficiency. His approach has always been about faster responses, empowered customers, and driving up satisfaction and retention.

But that’s not all! He also mentors and advises innovative startups through the EBRD's Star Venture Programme. And, he is a speaker at Creatures Academy, where he shares insights on building optimized user-centric support departments from the ground up, and automating the user experience.

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METEORS

Meteors are high-impact freelance experts from our network who bring a burst of brilliance to every project. They’re the ones we call in when we need to make something truly extraordinary happen. While they aren’t part of our day-to-day team, they’re our secret weapons, adding explosive creativity, precision, and stellar insight.

  • Florent is an absolute magician when it comes to customer support processes. Whenever we used his services, he consistently transformed customer support teams into scalable, efficient operations that grew faster than the companies they served, turning them into powerful drivers of sales and customer satisfaction rather than just a cost center. His expertise in automation and unique approaches made a remarkable impact on several companies in our entrepreneurial community.

    Mathieu Gillet, Co-Founder @Creatures Ventures

  • Florent had a significant and lasting impact during his three months at Hospitable.com, where he quickly became an integral part of our support team. He led key initiatives, such as optimizing our Help Center, improving our AI-powered support tools, and driving strategies to increase CSAT. He actively contributed to team knowledge by conducting informative coaching sessions and creating documentation. His ability to analyze complex systems, propose valuable improvements, and collaborate across teams resulted in more efficient support processes and faster response times. His proactive problem-solving, excellent communication skills, and dedication to improving the customer experience made a real difference, and his contributions continue to benefit our organization to this day.

    Pierre-Camille Hamana, Founder & CEO @Hospitable.com