Break the mold:
Customer Experience for the bold.

WHAT WE ARE

For companies ready to break the mold, we are your go-to CX studio, redefining Customer Care for the bold and the daring.

We are dedicated to helping you turn your customers into ambassadors via a user-centric approach to create unforgettable experiences.

WHAT WE DO

We make your customer support your secret weapon.

Customer experience goes beyond your product, it's about every interaction with your brand. That’s why it’s key to your growth and retention. Think of customer support as an investment, not a cost. Companies that double down on it build a stronger brand image and earn fierce customer loyalty.

At Eliostar we are all about teaming up to create a top-notch customer experience together. We mix insight with creativity, using an out-of-the-box approach to solve problems and come up with original solutions. We push boundaries to discover disruptive ideas and bring you the best. We are your partner, fully aligned with your goals and dedicated to your success.

Ready to be bold and shake up your customer experience?
Drop us a line and let’s get started!

WHO WE ARE

ELIOSTAR - photo of the CEO - customer support expert

FLORENT RASTOILE, Founder

With over nine years diving deep into Customer Relationship, he is all in on helping SaaS companies (B2B/B2C) elevate their Customer Care and Experience. He is passionate about making things run smoother with savvy process tweaks and cutting-edge AI automation.

Before jumping into consulting and creating Eliostar, he built and managed the support department at OSOM.finance, turning it into a powerhouse of efficiency. His approach has always been about faster responses, empowered customers, and driving up satisfaction and retention.

But that’s not all! He also mentors and advises innovative startups through the EBRD's Star Venture Programme. And, he is a speaker at Creatures Academy, where he shares insights on building optimized user-centric support departments from the ground up, and automating the user experience.

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METEORS

Meteors are high-impact freelance experts from our network who bring a burst of brilliance to every project. They’re the ones we call in when we need to make something truly extraordinary happen. While they aren’t part of our day-to-day team, they’re our secret weapons, adding explosive creativity, precision, and stellar insight.

  • Florent is an absolute magician when it comes to customer support processes. Whenever we used his services, he consistently transformed customer support teams into scalable, efficient operations that grew faster than the companies they served, turning them into powerful drivers of sales and customer satisfaction rather than just a cost center. His expertise in automation and unique approaches made a remarkable impact on several companies in our entrepreneurial community.

    Mathieu Gillet, Co-Founder @Creatures Ventures

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